Tag: ##datadriven

What is Quality?

Quality is a multifaceted concept often misunderstood. While we’ve all heard car dealers tout the “high quality” of their pre-owned vehicles, the term remains elusive. In manufacturing and service industries, quality is more concretely defined as conformance to requirements. Essentially, it’s about how well a product or service meets its specifications or expectations. I often […]

Ditch the Hunches: Data Analysis Wins the Process Improvement Race

I was once told that determining KPIs and collecting data to establish a base line takes too long and to just make certain changes and then determine if the change worked. We’ve all been there – relying on intuition for process changes. But in today’s data-driven world, gut feelings often fall short. Panic then sets […]